Order Cancellation Policy

Cancelled Orders: Cancelled orders are subject to a processing fee - a minimum of $35 will be charged for a processing fee, and a check will be mailed to the customer in reference to the amount due from a paid invoice. Original shipping charges and processing fees are nonrefundable.

Custom Orders: Custom orders and non-stock helmets are non-refundable and non-returnable and must be paid in full prior to the order being placed with Phenix Technology.

Returns & Exchanges: For returns and exchanges on in-stock helmets (30 days from receipt, no restocking fee on unworn helmets in original condition) or parts, accessories, and tools (10 days from receipt), please see our Return Policy or contact us at 603-451-2310 or sales@granitestatefirehelmets.com.

Thank you for your understanding.

GSFH Team